Web 2.0 in Government: our presentation at AACPM in OK City, Oct. 2010

As promised, our notes from our AACPM Conference presentation in Oklahoma City from Mon.18 Oct. 2010, follows.  (Note: This is full of hyperlinks to info we hope will be useful, so please check them out & make any comments you believe are useful or email us directly.)

  

Web 2.0 in Government

[& staying out of jail, with Social Media]

1. What is Web 2.0 & why do we care?

A.     Definition Web 1, 2, 3: URL; online collaborative environment (& see paragraph’s 4-6) [3.0 is when “...’the computer is generating new information’, rather than humans”... &/or an “integrated world”]

B.     Framework for comparing applications:

·        Directional sharing text, graphics, pics, videos; delicious.com; [see Mark’s acct]; check on Google Reader

·        A glogster on Internet safety & another Internet Safety [or step x step to make one...]

·        Asynchronus interacting via Nings, Blogs [see WI S.J.: Home > Blogs link], Wikis, … Facebook, LinkedIn…

·        Both aschyronous & real-time interacting:

a.       Skype (need video & can share screen)

b.      Wiggio (Hollywood Squares)

c.       Google-docs (live co-editing docs with Cathy from GreenBay & spreadsheets)

d.      Elluminate has “3 for Free” (= 3 people able to use... Skype-like... without recording also has 30 day trial use with all training info access  [$50k annual maint., for unlimited use by 1,800 users; can record & keep mtgs & training sessions online)

e.       twitter

C.     Demographics of users

• K-12 demographics: URL
• demographics of 20-60 yr olds
• demographics of use in private vs public sector
• use by different government levels: local, state, federal
• Social aspects of the Internet: links to research & hundreds of resources; blog on ”random Web statistics”

D.     fall 2010: HALF of Public Sector is embracing Government 2.0 & Govt.Tech (on 29Oct.2010) reports on the perceived value of transparency with eGovt.

2. Things IT (& administrative) people are concerned about:

A.     security: see

·        Cloud computing risks by Greg Shipley… who is CTO of an IT risk consultancy in Chicago: Information Week, 12Apr.2010: contends that all networks & storage methods have risks… it’s how we understand & then mitigate risk; assess security controls (like SAS 70 & letters of attestation… which are of limited use (need to describe liability); not yet in place is a standard security model; one is being developed… called CloudAudit A6, a team of security professionals, spearheaded by the Cloud Security Alliance, directed by Chris Hoff

·        social networking & safety: (site created by Girl Scouts); or Common Sense Media [for children & parents]

B.     legal compliance (... legal issues or Web 2.0 legal issues) for records retention & destruction (RDA = destroy after 7 years) records destruction authorization period = destroy after xx date; e.g. “7 Year Retention”, retrieval, access security; compliance with HIPPA, …. PII (personally identifiable information; many examples of databases being compromised for credit card info, identity theft); managing liability costs…

C.     throughput capacity: from Internet to network operations centers (NOCs)… from NOCs to bldgs… within bldgs to desktops; provide graphic showing APs & via G3/4 network

D.     AUPs; & our’s at the Madison Metro School District

E.      goof-off potential as an issue to balance ... by DOD

F.      culture change: see www.socialtext.com  & “5 Mistakes...”

3. Examples of use in Public Sector:

·        see Digital Communities

·        MA: Boston

·        IL: Boone Co.

·        Virgina

·        E-communication services for elected officials nationwide http://www.iconstituent.com/

·        Charles Co., MD: Digital Counties Award 8 yrs. in a row!

·        CoSN: Consortium of School Networks

·        City of Madison, WI: Mayor’s blog; proposal to have all alders maintain blogs

·        Facebook use around sit-in protest & link to discussion on educational paradigm in Am.

·        a blog for ISTE: International Society for Technology in Education

·        a WIKI used for technical education issues by the Wabeno School District in WI

·        Govt. Tech. (8Oct.2010) article: Google apps in govt.

·        The Learning Registry Blog by US Dept. of Ed to build &access better, more interconnected & personalized learning solutions

·        an example of 2.0 use in K-12... & another

4. Examples for you to use:

A.     mtg scheduling: doodle.com

B.      Google-docs (you must 1st, create your own Google acct.)

C.      Skype for free video phone calls

D.      Blogger.com; mine is 1 sample

E.      on-line project management: Basecamp  ... & use of Basecamp by CoSN

F.      using Google sites: a series of turorials

G.     PLN’s (Personal Learning Network):1 example that I like & has steps to take to get started & another example; or www.classroom20.com is an extremely widely used Ning, also ck http://edupln.ning.com or http://web20-21stcentury-tools.wikispaces.com/ www.freeconferencecall.com

5. Future:  Since 1983 (get dates of 1st PC, … 1986: MacSE…)

·        driving development of computing SW has been around dramatically collapsing time it takes individuals to produce a finished product (from a draft doc. to the publication of a nicely formatted document… which yielded a revolution in personal productivity…

·        now the question is whether the shared use of real-time tools, like Google-docs, can make a revolutionary change in organizational productivity [see Down to Business from David Berlind, editor of InformationWeek: 12Apr.2010] …

·        & for that matter, for those of us in the public sector… can this help us better interact within & between governmental agencies so we better interact with those we serve and advance the idea of a participatory democracy?  Challenge is how we develop ideas of thoughtful, respectful and constructive public participation in a democratic government trying to foster (? or not inhibit) sustainable economic growth and innovation within a free-market economy … develop effective role of expertise vs “rabble-babble”, effectively use our elective process with roles for elected officials without use of recall elections; how we continue to use our legislative, executive & judicial branches….; to listen, inform, advance learning

·        value in transparency of govt.

·        5 ways to think about Gov 2.0 (after Fed.Comp.Wk Sept.2009; Note: several FCW articles on Gov.2.0 are avail.): a.) Gov. as a process: using technologies to promote internal sharing; ex. Spacebook, a social network for NASA facilities; b.) Gov. as a provider: citizen-focused as gov. as a giver of products & services; c.) Gov. as a partner: how organizations & people can collaborate with gov.; d.) Gov. as a product: how gov. is a storehouse of valuable info... raw data, ex. the Sunlight Foundation; e.) Gov. as a protector: law enforcement & courts... ex. as used by Food & Drug Admin. & CDC

·        Gov 3.0: The Future revealed in 7 lists: [from Fed.Computer Week, Vol.23, No.23] 7 IT bloggers, 10 blogs on IT beat (includes Muniipalist, a coll. of Web 2.0 uses by fed, state & local govs.) Top 10 agencies on Twitter, Top 10 agencies on YouTube, 10 social-networking sites for gov. [including Gov.IT WIKI; also, see Social Media in Gov.], Top 10 agencies with the most Facebook friends

6. Credits & other resources:

Ø      Presenters:

Kathy Skiera, IT, WI Dept. of Administration; President-Elect WSCPM; kathy.skiera@wisconsin.gov

Cathy Williquette, Register of Deeds, Brown Co, WI; Past President WSCPM; williquette@brown.co.wi.gov

Mark Evans, Dir. Technical Services Division, Madison Metropolitan School District; Immediate Past President WSCPM; morpho6@tds.net

Ø      some other Web sources:

·         www.delicious.com/markevans & then check out the Web 2.0 tab for links to 93+ other sites

·         Web 2.0 Computing Evolved: book (!)

·         technology tidbits blog

·         a moodle acct at Hartford SD (WI)

·         NPR’s The All Songs 24/7 Music Channel; a non-stop mix of every song ever played on 10 years of All Songs Considered

·         other tools & examples: creating photo books on-line... or another site; or creating videos

·         Mark’s wiffiti ...or http://wiffiti.com  

·         see Jane Bozarth’s blog [who presented at the AACPM Conf. in OK in Oct.]

·         CNN weekly tech-related podcast

·         Free “true colors test”   http://www.truecolorstest.com/  [I was told that I am green...; you be the judge.]